General Summary: Serve as Lead Cashier, manage front counter area, provide clerical support to General Manager, coordinate scheduling, receive packages and deliveries, coordinate bakery inventory levels, and manage retail area.

Job Classification: Hourly/Non-Exempt
Reports to: Owner

Principle Duties and Responsibilities

The essential functions include, but are not limited to the following:

  • Manage front counter area and keep it clean.
  • Refer to counter information manual to address any customer questions.
  • Perform cashier duties as needed. (See Server/Cashier job description).
  • Restock all supplies and inventory as necessary to include dishes, teas, bakery items, paperwork items, to go containers and any other supplies needed.
  • Communicate with dishwasher when tables need to be bussed.
  • Receive packages and deliveries and forward invoices to the office.
  • Prepare daily bank deposits and enter sales into monthly sales spreadsheet.
  • Perform scheduling duties taking into account requests for time off.
  • Provide clerical support to General Manager/Owner.
  • Maintain customer data base and update as necessary
  • Keep a list of people interested in classes.
  • Assist with birthday promotions, monthly postcards.
  • Update register prices and screen format as needed for both food and retail items.
  • Manage retail area, keep clean and ensure inventory is priced.
  • Perform training of new Cashier/Servers.
  • Update Cashier/Server training manual as necessary.
  • Maintain complete and accurate menu knowledge.
  • All other duties as assigned.

Job Specifications

High School Diploma or GED
Three or more years of customer service experience preferred
Previous supervisory experience is desired

Training Required:
On-site orientation and training will be provided.

Knowledge and Skills:

  • Responsible for knowledge of necessary POS system procedures needed to competently perform job.
  • Ability to do math
  • Ability to read and write
  • Must have computer skills and knowledge of POS systems
  • Excellent communication and interpersonal skills
  • Knowledge of workplace safety procedures
  • Leadership and coaching skills
  • Ability to instruct others
  • Must be able to successfully sell and upsell food and beverage items

Other Requirements

Working Conditions:

  • Restaurant environment
  • Moderate noise level
  • Occasional exposure to heat and cold and mild chemical exposure
  • Hazards may include, but are not limited to, cuts, slipping, tripping, falls and burns

Essential Physical Effort Requirements:

  • 100% -- Walks and stands during entire shift
  • 100% -- Continuously reach, bend, lift, carry, stoop and wipe
  • Must possess manual dexterity, auditory and visual skills
  • Required to lift 10-20 pounds on a regular basis and 25-50 pounds on an occasional basis
  • Frequent washing of hands

Job Descriptions

  • Prep Cook/Dishwasher +

    General Summary: The Prep Cook/Dishwasher position assists with cooking, inventory control and is responsible for maintaining cleanliness and sanitation standards for plates, glassware, eating utensils, cooking utensils, pots and pans, etc., using machine and manual cleaning methods. This position also ensures the dishwashing area is maintained as a clean, safe and sanitary facility.

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  • Line Cook +

    General Summary: Responsible for the final preparation of food to be served in the proper presentation in a timely manner. Complies with all applicable sanitation, health, and personal hygiene standards and following established food production programs and procedures. Food orders are prepared and assembled quickly according to recipes and procedures to avoid waste. Line is always stocked, neat, clean and safe.

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  • Kitchen Manager +

    General Summary: Under general supervision, directs and oversees all activities of the kitchen and ensures compliance with all standardized policies, procedures and recipes. Prepares food items to recipe specifications in accordance with cross-contamination avoidance measures and educates employees on specific ingredients when needed.

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  • Server/Barista +

    General Summary: Sell and serve food and drinks in a professional manner. Enter orders correctly in the POS system and cash out customers with correct change.

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  • Front of House Coordinator +

    General Summary: Serve as Lead Cashier, manage front counter area, provide clerical support to General Manager, coordinate scheduling, receive packages and deliveries, coordinate bakery inventory levels, and manage retail area.

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